Employee Attributes and Attitudes

For more information on what atitudes and attributes valued by employers are you can go to this link:

http://sheldonleedscitycollege.blogspot.co.uk/

http://differentattitudes.blogspot.co.uk/

http://blockingblog.wordpress.com/2012/10/08/attitudes-and-attributes-valued-by-employers/

Attitudes

 

 

 

 

Attributes Part 1

 

 

 

 



Atributes Part 2

 

 

 

 

 

Employee Attributes

 

 

Employee attributes	Example	Why employer’s value it
Specific attributes
1.       Specific to the job	Technical  Knowledge: Technical knowledge is the ability to grasp and fully understand key skills and concepts in a certain field of work.	Employers value technical knowledge as it means the employee is more independant, capable and reliable of a worker in there business.
General attributes
1.       General (soft skill)	Time Management: Time management is the ability to plan and control how you spend the hours in your day to effectively accomplish your goals.	Employers value time managment as it shows that there employees are responsible and are capable of undertaking tasks and complating them on time.
Personal attitudes
1.	Problem Solving: The process of working through details of a problem to reach a solution.	This personal attitude would be valued by the Rainbow organisation employer because there may be a problem with one of the computers and instead of getting a technician in they could solve the problem them selves which would save the employer money and time.
2.	Tolerance: Tolerance means to tolerate or put up with differences.	Tolerance would be greatly valued by the employer as using computers for a long period of time can become stressful and having tolerant staff would give the employers business a good reputation.

 

Technical Knowledge:

Technical knowledge is important in this role as there are several activities needed for this job. You have to be able to load and listen to cds as the company goes out to client’s homes to give them talking books. They will also have to teach the client how to use the equipment so the worker will have to have a fair bit of knowledge on how to use the equipment.

The employee will also have to be able to set up an email account and know how to send and receive emails. They will also have to know how to access blogs to keep up to date with new information.

An employee could demonstrate there skills of loading cds, sending emails and viewing blogs by showing how its done on a computer or they could make a presentation. They could have also had past experience of using these services as they may have had a different job prier to this one which involved these activities. The employee may also have qualifications in courses such as IT which relate to these activities.

Time Managment:

Time management would be very important in the Rainbow organisation as one of the requirements of the job is to keep staff up to date.
This would be important in this type of business as there would be new software’s out and different software’s will be updated so the staff need to know how to use them so they can show there clients. The employee could show they have good time management skills by previous employers feed back or from a referee.

If an employee had bad time management skills in this role they would not arrive at there destinations on time and could lose customers for the business as most of the work is to house calls.


Problem Solving:

This would be important in this role as you can get many different types of errors when using computers and been able to solve them yourself

Employees could demonstrate there problem solving skills by having qualifications in different courses such as an IT technician course. Also problem solving may have been part of a past job.


Tolerance:

 You would need to be tolerant with your customers as some of them may not pick it up as easy as others do and coud need the employee to give them short tutorials on what to do. Having good tollerent employees would show a good image to the business. 

If the employees arnt tolerant and have no patience with there customers then the customer will not be happy with the service and will more than likely not use there service again which leads to loss of business for the business. 


 

 

www.kent.ac.uk/carrers/sk/determination.htm

 

www.mindtools.com/index.html